The luxury concierge service market is estimated to be valued at US$ 492.5 Mn in 2022 and is expected to exhibit a CAGR of 5.5% over the forecast period 2022-2030, as highlighted in a new report published by Coherent Market Insights.
Luxury concierge service provides custom services and facilitates to high-net-worth individuals and families. The services assist clients in day-to-day tasks such as booking appointments, travel arrangements, private dining recommendations, event planning and more. High-end hotels, private clubs, luxury developers actively provide such personalized services attract wealthy clientele. The personalized approach ensures comfort, ease and personalized experience for busy executives and affluent families.
Two major drivers propelling the growth of luxury concierge service market are rising number of high-net-worth individuals globally and increasing demand for customized luxury services. As per Knight Frank Wealth report, the number of high-net-worth individuals, with investible assets of over $1 million, grew by 6.4% to 20.8 million globally in 2020. With growing wealth, demand for specialized services is also rising. Further, consumers today seek tailored experiences rather than standardized offerings, driving providers to offer bespoke concierge services. In addition, busy lifestyles and expanding disposable income have increased outsourcing of certain responsibilities to specialized concierge services. However, affordability remains a major challenge for the mass market, limiting demand to high-income groups currently.
The global luxury concierge service market is dominated by hospitality segment as most hotels and resorts provide luxury concierge services to their high-end customers. The hospitality segment accounts for over 30% share of the total market owing to the presence of large number of luxury hotels and resorts catering to elite clients across the world. The segment is further expanding with the increasing number of luxury accommodations that recognize the need to provide personalized services to retain customers.
Political: The market is positively impacted by governments investing in tourism sectors globally to boost spending of affluent travelers in their countries.
Economic: Rising high-net-worth individual population with increasing disposable incomes preferring luxury lifestyles and experiences is fueling market growth.
Social: Changing social trends of experience seeking by wealthy individuals and growing desire to flaunt luxury possessions on social media platforms are driving demand.
Technological: Integration of artificial intelligence and analytics by service providers to offer seamless customized services through digital channels and mobile-based applications is a major trend.
The global Luxury Concierge Services Market Segmentation is expected to witness high growth, exhibiting CAGR of 5.5% over the forecast period, due to increasing spending power of global HNWIs. The market was valued at US$ 458.2 Mn in 2021.
Regionally, North America is projected to dominate the luxury concierge service market during the forecast period. This is attributed to the presence of large HNWI population demanding more personalized luxury experiences across various verticals including hospitality, recreation, and entertainment in countries like the US and Canada.
Key players operating in the luxury concierge service market are 48 London, Alpine Escape, Arburton Ltd, Aspen Luxury Concierge Service LLC, AZ Luxe, Bon Vivant, Globe Infinite, Ibiza Luxury Concierge Service, Innerplace Co., and John Paul. Key players are focusing on expanding their offerings and improving digital platforms to cater to evolving luxury needs and preferences of clients.